Customer Support
Retrospect Knowledgebase
Search the knowledgebase for helpful Retrospect technical articles, how-to's and tutorials.
Documentation
Frequently asked questions
Licensing issues? Read the Retrospect Licensing Support Questions.
Want to know more about our Annual Support & Maintenance plans? Read our Annual Support & Maintenance - Questions & Answers.
Contacting Customer Support
Send us an email.
For phone support in North America:
- 925-476-1030 (Mon-Fri 9 am-4:30 pm EST)
- 888-376-1078 (Mon-Fri 9 am-4:30 pm EST)
For phone support in Europe:
- 0080099997070 *
- +31207219220
*This Universal International Freephone Number (UIFN) must be dialed as it is displayed, with both leading zeros.
For support in Japan, please use
- jp.support@retrospect.com
- 0721-21-4589 (Mon-Fri 09.00-14.00)
See the Customer Support Schedule for our holiday schedule through the year.